System Status: User Updates, Reminders & Tips

by Richard Hudson | Clients Support Manager

Final Remote App Update

If you are having trouble logging in, it is most likely because you haven’t converted over to the new RemoteApp Login. As I write this, December 31st is fast approaching and there are still many users who haven’t changed over. Before calling support, first be sure that your computers meet the requirements of RemoteApp.

Computer Requirements

To use Remote App, your computer must be running a version of Remote Desktop Connection (RDC) that supports at least Remote Desktop Protocol (RDP) 7.0.

To determine the RDP version that RDC supports, open Remote Desktop Connection, click the icon in the upper-left corner of the Remote Desktop Connection dialog box, and then click About. The RDP version that RDC supports is listed in the About Remote Desktop Connection dialog box.

RDC 7.0 supports Remote Desktop Protocol 7.0. RDC 7.0 is included with the following operating systems:

• Windows 7
• Windows Vista with Service Pack 1 (SP1)
• Windows XP with Service Pack 3 (SP3)

The version of RDC that you are using determines which features of RD Web Access are available to you. Version 7.0 of RDC is recommended for XP and Vista to work properly with multiple displays. To download this version, click the following link.

Additional hardware requirements:

• Minimum 1.5 gigs of RAM, recommended 2 gigs or higher
• Wireless connectivity is not recommended.

If you have any questions about these requirements, please contact Client Support at 1-800-682-2215 or send an email to and we will be happy to help you.

New User Maintenance Tool!

Have you ever needed your password reset or your account unlocked? It’s one of the most common requests we receive in support. Autostar has developed a new online tool that allows you to perform both of these tasks yourself. Whether you have one user or 100, this new tool gives you full control 24/7 over your logins.

We recommend you identify and assign one person in your organization as the master user for maintaining your logins. This user will need to contact support and have their login ID and email address ready. Once you’re set up, you will receive a website address to log into. The master user will be able to see all users that they will be managing in a list. When the master user resets someone’s password, it will be sent to the master user’s email address. They can then forward this to the person requesting the change and the user will be prompted to change the password at first login.

Please call Client Support and we will be happy to set you up!

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